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Audience

This intermediate level course is for IBM Business Partner, service support, and customer technical support personnel.


Prerequisites

You should have:

  • Basic UNIX and Linux operating skills needed for installation and maintenance activities used in the class. Ability to create users and groups, create and change permissions on directories, use FTP, and experience with text editors such as vi.
  • Basic understanding of network device configuration process needed to understand what ITNCM is attempting to automate. Understand how to log into a network device, enter its configuration mode, and to save and install changes.
  • Basic understanding of TCP/IP networking protocol is needed to understand how ITNCM accesses devices. DNS name resolution, connection protocols (for example, SSH, telnet), and understanding typical issues preventing connectivity to servers is very useful in troubleshooting issues.
  • Basic understanding of database technology is needed to help understand how data is stored and to understand scalability and data availability and resiliency.


Duration

5 days.


Objectives

This course provides a comprehensive set of skills needed to install, configure, operate, and manage the IBM Tivoli Netcool Configuration Manager (ITNCM) base solution for monitoring and modifying the configuration of multi-vendor enterprise network devices. You learn a structured set of topics that cover all aspects of the solution and how it supports the network configuration management environment. This training gives you access to virtualized servers and network devices and extensive exercises to demonstrate how the solution manages network devices and allows quality changes to device configurations into the network. Class work includes the installation and configuration of the software so that network discovery can run. Discussions describing the methods the solution uses for device management and its customization are included. Included in the courseware are details on device modeling technology and how it provides customers significant value over standard configuration management solutions.

Objectives include:

  • Describe the details of the scalable nature of the ITNCM architecture.
  • Describe the capabilities of the Application Programming Interface and the integration points into the Netcool solutions stack.
  • Operate the ITNCM graphical user interface to plan, approve, and implement network changes.
  • Implement the ITNCM security model to define user/group view, add, modify and delete rights within the network.
  • Describe the concepts of SmartModel technology and the added value it provides to configuration management systems.
  • Use the customization capabilities of ITNCM to allow it to access and manage network devices in the network.
  • Implement the ITNCM workflow to ensure all changes receive the correct level of approvals.
  • Describe the quality checks and rollback capabilities inherent in the ITNCM's configuration change processes.
  • Use the ITNCM device terminal to create secure and fully logged access to device's command line interfaces.
  • Design and create configuration change templates that offer advanced search and replace functionality.
  • Use out of band change technology to ensure device configurations are synchronize with configuration management database.
  • Implement the ITNCM OS upgrade technology to automate network device operating system upgrade.
  • Implement standard device support for devices lacking SmartModel technology through command line interface interaction.
  • Install the ITNCM software and SmartModel device drivers.
  • Use the ITNCM administrative toolset for full lifecycle management of the solution.
  • Use the ITNCM logging facilities to troubleshoot issues with software.


Topics

Unit 1: What is Tivoli Netcool Configuration Manager?
Architecture.
Integration with the Netcool Suite.

Unit 2: TNCM user interface
Queue Manager.
Resource Browser.
User preferences.

Unit 3: Single change configuration management
Discovering and the import network.
Configuration navigation and changes.
Terminal access to devices.
Device synchronization.

Unit 4: Mass change configuration management
Command set overview.
Command set execution.
Command set CSV execution.

Unit 5: Essential administrative tasks
Approving changes.
Searching.
Defining version differences.
Reports.

Unit 6: TNCM security model
Authentication methods.
Security model and framework.
Groups and users.

Unit 7: Device management
What is modeling?
Intelligent configuration management.
Security sets.
Device interaction.
Actual model versus model.
Generalized resources.
Overview and resolution strategy.
Managing unmodeled commands.
Configuring resources.

Unit 8: Using the TNCM workflow and approval tickets
Approval tickets versus UOW.
Controlling the flow of tickets.
Scheduling.
Server time issues.

Unit 9: UOW management
UOW decomposition and task execution.
Worker server resource.
Concurrency.
Optimizing execution.
UOW execution order.
Warnings from system UOW and Draft conflicts.
Change quality checks and workflow.
Rollback.
UOW performance.
Dequeue and requeue.

Unit 10: IBM Device Terminal
IBM Device Terminal overview.
IBM Device Terminal administration.
IBM Device Terminal logging.
IBM Device Terminal command filtering.

Unit 11: Advanced command sets
Native versus modeled command sets.
Modeled: Add, Delete, and Modify command sets.
Modeled: Testing command set.
Modeled: Search and replace command sets.
Modeled: Parameterizing command set.
Applying command sets.

Unit 12: Logging and troubleshooting
Review application logs.
Review drivers log.
UOW failure categories.

Unit 13: Device OS upgrade manager
Upgrade process flow.
OS registry and OS specification.
Update boot parameters in configuration.
Custom parsing of device data.
Execute OS upgrade.

Unit 14: Out of band change daemon
Overview.
Configuring.
Management.

Unit 15: Using search sets
Define XPATH.
Parameterize XPATH.
Annotating.

Unit 16 Standard devices and modeled devices
Steps to support standard device.
Unknown devices.

Unit 17: Installation
Pre-requisites.
Install base.
Install drivers.
Starting and stopping.
Driver optimization.

Unit 18: Database topics
Database sizing.

Unit19: Client-side topics
Java Web Start.
Logging.
Clearing caches.

Unit 20: Maintenance
Systems manager.
Command line utilities.
Housekeeping.
Tuning application and operating system.

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